Investing in Volunteers

IiV advisor logoWhat is Investing
in Volunteers?

Investing in Volunteers (IiV) is the UK quality standard recognising good practice in an organisation’s volunteer management. The accreditation is managed in England by NCVO and lasts for three years. Over 400 organisations from a diverse range of sectors have achieved the IiV award in the UK. Here is an information pack about the IiV process IiV Marketing Pack

Dudley CVS Volunteer Centre is an accredited IiV Advisor, which means they have undertaken training in supporting groups to work through the IiV Process. To see what support they can offer you, please visit our IiV Advisor page.

The IiV award consists of nine indicators illustrated by 46 practices. To achieve the award, an organisation needs to demonstrate that it has sufficient practices to demonstrate all nine indicators. All organisations registered for the IiV award work through a process of six steps. Why not visit our IiV Achievers page to read about local groups who have already achieved the Standard?


Investing in Volunteers covers four key volunteer management themes:

– planning for volunteers

– recruiting volunteers

– selecting and matching volunteers to appropriate roles

– supporting, retaining and recognising volunteers

These areas have been divided into 9 indicators, each supported by a range of practices that organisations need to demonstrate in order to be awarded the Investing in Volunteers standard:

The nine indicators in brief

Indicator 1

There is an expressed commitment to the involvement of volunteers, and recognition throughout the organisation that volunteering is a two-way process which benefits both volunteers and the organisation

Indicator 2

The organisation commits appropriate resources to working with all volunteers, such as money, management, staff time and materials

Indicator 3

The organisation is open to involving volunteers who reflect the diversity of the local community and actively seeks to do this in accordance with its stated aims

Indicator 4

The organisation develops appropriate roles for volunteers in line with its aims and objectives, which are of value to the volunteers

Indicator 5

The organisation is committed to ensuring that, as far as possible, volunteers are protected from physical, financial and emotional harm arising from volunteering

Indicator 6

The organisation is committed to using fair, efficient and consistent recruitment procedures for all potential volunteers

Indicator 7

Clear procedures are put into action for introducing new volunteers to their role, the organisation, its work, policies, practices and relevant personnel

Indicator 8

The organisation takes account of the varying support and supervision needs of volunteers

Indicator 9

The whole organisation is aware of the need to give volunteers recognition.

Investing in Volunteers is a web based product and everything you will need to help you through the process can be found on line at

The Volunteer Centre is an accredited IIV partner.

If you would like more information or have any questions or queries you can also contact Eileen Fielding at Dudley Volunteer Centre on 01384 267414.

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