ACE Training for VCO’s in Dudley

Dudley (CYPF) Network

You may have heard that there is a new service on Adverse Childhood Experiences (ACEs) in Dudley and Sandwell. Commissioned by the West Midlands Violence Prevention Alliance, through the PCC, we are aiming to raise awareness of the impact of ACEs and trauma on vulnerablepeople of all ages across the borough.

We would therefore like to invite you and your colleagues to a training event at the link below on June 5th. We have allocated 20 spaces to the voluntary and community sector for the event. To book places please visit:

Please disseminate information to any colleagues that you think would benefit from attending this training. We would suggest colleagues who:

  • Are interested in finding out more about ACEs
  • Work with vulnerable or traumatised people
  • Work with children and adults who may have experienced, or are currently experiencing, adversity.

Dudley local authority is committed to raising…

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Department for Digital, Culture, Media & Sport update April 2019

Office for Civil Society (West):
For Info

April 2019





  1. New Youth Charter to support young people across the country
  2. Social Investment Tax Relief – Call for Evidence now live!
  3. Research shows strength of UK Tech for Good startups
  4. Four senior industry leaders set out a blueprint for expanding the dormant assets scheme
  5. Great British Spring Clean volunteers recognised by the Prime Minister
  6. EU Settlement Scheme: community leader toolkit

1. New Youth Charter to support young people across the country

A new Youth Charter will be developed to set out a vision for young people over the next generation and beyond, Mims Davies, Minister for Sport and Civil Society has announced.

The charter will reaffirm Government’s commitment to give young people a strong voice on the issues they care about such as combating serious violence and knife crime, addressing mental and physical health challenges and concerns about the environment and climate change.

It will be developed over the coming months, with Government working alongside youth sector organisations and young people.

The charter will build on the existing support and range of innovative projects currently supporting young people across the country. This includes £90 million from dormant bank accounts that is being used to help some of the most disadvantaged young people into employment.

Read the full announcement here.

2. Social Investment Tax Relief – Call for evidence now live!

HM Treasury has published a Call for Evidence to gain a better understanding about how the Social Investment Tax Relief (SITR) has been used since its introduction in 2014, including levels of take up and what impact it has had on social enterprises’ access to finance.

The SITR has a sunset clause which will bring the scheme to an end in April 2021, and this call for evidence will help inform a decision about the future of the relief.

You can view and respond to the consultation here.

The deadline for responses is 17 July 2019.

3. Research shows strength of UK Tech for Good startups

A report from Tech Nation has found that the UK is a global centre for socially responsible technology innovation. ‘Tech for social good’ companies were worth £2.3 billion in 2018, with a turnover of £732 million.

The report also found that:

  • The non-profit segment of the Tech for Good sector (charities & social enterprises) is growing exponentially in terms of registrations
  • To date, Tech for Good organisations in the UK have raised £1.09bn in venture capital
  • The biggest challenges facing these organisations and preventing them from scaling further are (a) access to capital and (b) lack of diversity

You can read the full report here.

4. Four industry leaders set out a blueprint for expanding the dormant assets scheme

Four senior industry champions in the banking, insurance and pensions, investment and wealth management, and securities sector published their report on the expansion of the dormant assets scheme in April 2019. 

The report was prepared in consultation with firms, Reclaim Fund Ltd, trade associations and regulatory bodies.

This report sets out an industry blueprint for an expanded scheme. It includes recommendations addressed to industry, the government and regulators, and covers both industry-wide ambitions and sector-specific details, in particular:

  • the potential scope of an expanded scheme across industry;
  • definitions of dormancy for each sector;
  • other technical and practical considerations, including legislative; and
  • regulatory implications, and the transfer and reclaim of assets.

Read more here.

5. Great British Spring Clean volunteers recognised by the Prime Minister

Over recent weeks the Prime Minister has recognised five inspirational local environment campaigners with Points of Light awards as part of the Great British Spring Clean, the country’s largest mass-action environmental campaign run by Keep Britain Tidy and supported by the Daily Mail. 

Jason Alexander, Rosanne Bostock, Nadia Sparkes, Emily Stevenson and Dhruv Boruah have all made a major impact in helping turn the tide on plastic tidy up the country, both by drawing attention to cleaning up in imaginative ways and by clearing masses of litter up themselves.

Find out more about their work and how you can nominate outstanding volunteers who are making a real difference in your community at the Points of Light website.

6. EU Settlement Scheme: community leader toolkit

The Home Office has published a toolkit to help local authorities and community groups to support EU citizens and their families to apply to the EU Settlement Scheme.

The updated materials available include:

  • Toolkit introduction – specific information aimed at local authorities, outlining how you can use the toolkit to help you communicate information about the EU Settlement Scheme with European citizens.
  • Briefing pack – provides you with key information about the EU Settlement Scheme and can be used for presentations, at face-to-face events or webinars with EU citizens.
  • Leaflets, factsheets and application flowcharts – materials for EEA and Swiss citizens, focusing on eligibility requirements, how to apply and the support services available.
  • Posters – provides key information on timelines and why EU citizens need to apply.
  • Downloadable videos – to advertise the Scheme on social media and other platforms. Click here to download (the link will be valid for seven days).
  • Z-card handout – details about the Scheme in a handy format for European citizens.

The full toolkit is available here.


Helga Edström
Office for Civil Society
Local Team West






07795 801624

Those Adjectives That Turn Off Prospective Volunteers


Adjectives That Turn Off Prospective Volunteers

Everywhere you see Volunteer Recruitment Ads that begin with “Energetic Volunteer Wanted.” Or “Caring volunteer.” Or even “Friendly volunteer.” Maybe “Enthusiastic,” “Flexible,” or “Compassionate” appears. But does “Detail Oriented” float your boat? Does “Organized volunteer” send you running in to help sort an organization out of their accounting mess?

The point is, how can a volunteer be enthusiastic about a role they have not yet undertaken? And what does flexible indicate? That a volunteer will be called at 3 am? Or that they have to drive 50 miles just to participate?

What about caring? How much can a volunteer already care about people they have not met?

What does energetic mean anyway? That a volunteer will have to run back and forth at an event, carrying 30 pound boxes of give-aways?

The World War II generation responded to these adjectives. They were after all, people who believed in humble service…

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The Value of a Volunteer? $I#.@S


The Value of a Volunteer is

The official value of a volunteer is $25.43 U.S. according to Independent , an amount that converts to about £19 or $33 Canadian, $34 Australian and $36 New Zealand.

I honestly appreciate any help in assigning value to services rendered by volunteers because we need to point to tangibles when explaining volunteer contributions. But I think we should expound on the amount and not rely solely on this measuring stick.

It’s kinda like explaining an elephant by saying it’s an animal about 10 feet tall. Ok, but what does it look like or sound like or feel like?

By simply packaging volunteer value into monetary amounts based on hours recorded, we lose the opportunity to showcase all the incredible volunteer contributions beyond that 4 hour shift. So, how about we institute a more comprehensive formula for volunteer value?

I propose $I#.@S.

Broken down, $I#.@S stands for:

$: 25.43

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Would You Choose Raw or Developed Volunteers?


close up photography of person s eye Photo by Tookapic on

Fill in the blanks if you’ve heard these questions/comment:

“Why don’t we have enough volunteers to __________?”

“How hard can it be to find people willing to ___________?”

“Have you tried targeted recruiting for ____________?”

“There must be lots of retired ____________ who would love to use their talents to help us.”

In response, you may try to “educate” the other person with all the knowledge you’ve accumulated over time and say something about motivations, or retention rates or even the fact that staff in one particular department never follows up with volunteers.

Or maybe you tell them that yes, there are volunteers who are being vetted and please can they wait while you spend a bit of time making sure you’re not turning ax murderers loose on our client base.

If organizations are still of the mindset that anyone who inquires about volunteering is…

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8 Ways to a Good Volunteer Manager Poker Face


volunteer manager poker face courtesy

Yes, it’s true. We, volunteer managers cannot maintain a neutral expression when we hear a staff member tell a volunteer, “thanks for offering to help sweetie, but this is complicated.”

I can’t begin to count the number of times I’d catch someone watching my face during a meeting when a manager would be speaking and I’d be thinking, “yeah, our volunteer Andre told me you call volunteers ‘window dressing’.”

People would say to me, “ha, you have no poker face,” to which I’d scrunch up my nose and very cleverly respond, “oh yeah?” But they were right. I mean, how can we, volunteer managers actually keep a poker face when all those thoughts are rattling around inside our heads like “WHAT THE HECK IS A PARADIGM SHIFT ANYWAY?”

So, before you can’t stop yourself from busting out laughing when your supervisor says, “I think the volunteers will love…

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