Citizens Advice Dudley are recruiting @CADudleyBorough

Help to Claim (Universal Credit) Co-ordinator

Hours: 35 hours per week (minimum of 16 hours considered) per week

Salary: £19,510 – £20,604 (pro-rata) depending upon experience

Contract: Fixed term Maternity leave cover from 3rd August 2020 – 31st March 2021

Citizens Advice Dudley Borough is a charity that offers free, impartial and independent advice to over 13,000 people per year, resolving over 43,000 advice issues to diverse communities across Dudley Borough, many of whom often have complex support needs or complex casework issues.

We are delivering a service called “Help to Claim” which offers end-to-end support to help residents of Dudley Borough to make a new claim to Universal Credit and be ready for when their first payment arrives.

The role includes supporting clients with making online applications, checking the evidence required, and verifying their identity online using face-to-face, telephone and web chat. You need to have good planning and organising skills to organise clients dropping in to our information hub who need help to complete a universal credit application as well as supporting volunteers who will also be helping clients. Training will be provided.

The post is 5 days a week:
Monday, Tuesday and Thursday, the post is based at our information hub in Dudley town centre – subject to Coronavirus restrictions at present.
On Wednesday’s and Friday’s, you will be based at either Stourbridge or Halesowen Job Centre helping claimants there. Due to Coronavirus restrictions the current post holder is working from home.

We are looking for motivated self-starters, a people’s person with excellent customer service and organisational skills and the ability to use a computer and mentor others.
If you wish to apply, please email for an application pack or if you wish to discuss this role further please email Nikki Saunders, Advice Services Manager on or call 07929343025.

Closing date: 24 June 4.30pm
Interview date: 29/30 June June 2020

Dudley & District CABX are recruiting


Technical and Quality Supervisor

Temporary position until June 2020 with a view to being made permanent following the outcome of a current business development opportunity

Hours:              30 hours per week (minimum 15 hours per week will be considered)

Salary:             £24,184 – £26,400 dependent on experience

We are looking to recruit a Technical and Quality Supervisor (TQS) to join our existing team of three TQS’s responsible for supporting all our paid staff and volunteers in delivering high quality information and advice to residents across Dudley Borough. The workforce to be supported comprises of Information Hub Facilitators, Contact Centre Assessors, Universal Credit Advisers, Generalist Advisers and Case Workers.

This role is not a management role so people without management experience can apply but candidates will need to demonstrate that they have the skills to ensure that the technical competence and quality of advice delivered by our workforce to clients is to our highest standards.

In addition, they will support the Service delivery managers and Advice services managers in the day to day smooth running of our services.

You will:

  • Have an in-depth knowledge and background in the advice sector
  • Be able to demonstrate the ability to case check generalist/specialist advisor/caseworker files
  • Be able to demonstrate the ability to check client cases to ensure the advice meets the national standards required and is of excellent quality
  • Be able to demonstrate the ability to give feedback to individuals, provide support and motivate staff and volunteers

If you wish to apply, please email for an application pack.

For an informal discussion, please contact Nikki Saunders on 07929 343025 or via email

If you want to find out more about our organisation and our current vacancies, visit our local website at: and our national website:

Last Date for requesting an application form: Wednesday 11th March @ 3pm

Closing date: Friday 13th March @ 12pm         

Interviews: Monday 16th & Tuesday 17th March