Toxicity and six steps to tackle it

A well written and thought provoking blog post by Rob Jackson and Martin Cowling. Such a common issue for those of us who work with volunteers.

Rob Jackson Consulting Ltd

Guest writer Martin J Cowling muses on the problems with toxic volunteer behaviour and suggests some actions to prevent and resolve it.


Helen’s story

Upon retirement Helen (names have been changed) joined a hospital quilt making group to sew quilts for terminally ill children. Helen was looking forward to making some new friends in retirement and making a difference in the community. The group leader said “we are a small group but we work hard and we value loyalty”.

Those words echoed in Helen’s head as she struggled to cope when group members screamed at her for “poor stitching”. Where people sat at the quilting mornings was controlled and “loyal” volunteers got access to the better materials. Even what participants brought for the shared morning tea was scrutinised and belittled. One volunteer got banned for telling a joke that the leader did not approve of. Screeds of abuse between members…

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