OPP OF THE DAY: Wellbeing Caller, Deafblind UK

Deafblind UK members have combined sight and hearing loss and many live alone with few family and friends around them.

Keeping in regular contact with our members to check on their wellbeing is one of our key services.

We aim to ensure that our members are receiving the best support possible from us and one of the ways we do this is by staying in touch with regular wellbeing calls; contacting our members to check in and say hello and see how they are and whether they would benefit from the services that Deafblind UK provide. By simply asking how someone is, it may lead you to understand that someone may be lonely, depressed or needing some help in using technology – all areas where Deafblind UK can then follow up with support or……. it may be that they are absolutely fine and just happy to receive the phone call!

How can you help…

We are looking for confident, chatty and friendly individuals who can hold short conversations with our members over the phone. You could be chatting about similar interests or learning about their lives while making that ‘check in’ call – Whatever the conversation you’ll be making a positive difference.

Something as simple as phone call could brighten up our members’ week!

You don’t need to be local to the member and you don’t need experience to become one of our Wellbeing Callers. The majority of our members communicate with clear speech so no specialised skills or knowledge is required. You just need to be comfortable talking over the phone, engaging, able to instigate conversations and commit to a regular weekly time slot to make calls to our members. Some knowledge or experience of sight and or hearing loss would be an advantage in this particular role and confidence in speaking with people of all ages and backgrounds. We provide full training and ongoing support as part of your onboarding and the opportunity to join our growing team of amazing volunteers.

We are looking for volunteers who would be available for a regular fixed 2 or 3 hour slot Monday to Friday between 9-5pm .

Minimum 3 month commitment.

This role would suit someone who …
• Is confident and has good communication skills but also someone who may be wanting to build their confidence levels
• Has good listening skills
• Has a warm, friendly and engaging telephone manner
• Can empathise with the pressures on deafblind people, their families and understand their need for support
• IT skills
• Is self-motivated with an ability to work on your own initiative, within the environment of a supportive team
• Able to enjoy interacting with our members over a wide range of subjects
• Aged 18 and over
• Based in the UK
• Has access to the internet and a device to complete Deafblind UK online volunteer training. This will take approximately 2-3 hours.
• Are able to commit to the role for at least three months


Vanessa Bradley