Overview of the role
We have three historic boats on our site which members of the public can view. They are in a prime location opposite the walkway in to the Black Country Living Museum, and so play a vital role in engaging with visitors as they leave the museum and enter our site.
As a Historic Boat Guide your role will be to chat with visitors and talk to them about the history of the boats and the canals, bringing to life the stories which can be told. You will enable visitors to access Sagitta, our working boat where they can see a boatman’s cabin and read information panels about the rise and fall of the canals.
You will work alongside our Guest Experience Ambassadors, volunteers who are located on the swing bridge and aim to provide a friendly welcome to our visitors and act as a first point of contact and information post.
Expectations of the role
The Guest Experience Ambassador will:
- Be based outside our visitor centre on the towpath by our historic boats or inside our historic boats
- Chat to visitors telling the stories of the historic boats, enabling access, and encouraging them to explore other aspects of our site.
- Act as an information point for visitors, thus supporting the Guest Experience Ambassadors.
- Be happy to be on your feet for the duration of your shift, moving between the boats.
Useful knowledge and Skills
The Guest Experience Ambassador:
- Will have a friendly smile
- Is able to chat with anyone, of any age
- Doesn’t mind being outside come rain or shine
- Is passionate about history and willing to learn about / have prior knowledge of historic boats and working canals
- Does not need to have prior knowledge of the site as we will give you training before you start
We expect all our volunteers to:
- aim for high standards of efficiency, reliability and quality in your volunteering
- comply with all Health and Safety procedures and instructions
- work in partnership with other volunteers, staff and the general public
- support, respect and adhere to our organisational policies, guidelines and management decisions – including all aspects of equal opportunities, health and safety, data protection and use of our brand
- always consider and protect Dudley Canal and Tunnel Trust’s good reputation in your actions and conduct
- act responsibly and within the law
- let the Volunteer Co-ordinator know if you have any problems so that we can find a solution together
Usually at least one day a week as agreed with the volunteer co-ordinator
11am – 3pm,
Weekends and School Holidays
During Peak Season (May to September) Monday to Friday cover may also be needed
At busy time (such as holidays and events) we may ask if you are available to help out in addition to your usual day.
Day to day supervision: Becky Wright (operations manager)
Overall Supervision: Becci Cooper-Sayer (volunteer co-ordinator)
FOR MORE INFORMATION OR TO APPLY please contact:
Becci Cooper-Sayer: firstname.lastname@example.org