Opp of the day: Guest Experience Ambassador, Dudley Canal and Tunnel Trust

Overview of the role

Guest Experience Ambassadors have a pivotal role to play at Dudley Canal and Tunnel Trust engaging with visitors as they enter our site from the Black Country Living Museum. As well as a friendly welcome you will be providing visitors with information about the Limestone Caverns, our Historic Boats, the canal and Dudley Canal Tunnel as well as promoting our boat trips and the Gongoozler Café.

We have a fantastic new visitor centre to welcome people to our site but what turns a good visitor centre into a great welcome are the people like you who can bring the personal touch and make a visitors day with a smile. We are looking for friendly, enthusiastic and approachable communicators who enjoy meeting people from all walks of life, are keen to learn about the history of the Dudley Canal Tunnel and Limestone Mines and share this knowledge with our visitors.

As a Guest Experience Ambassador you will be located outside our visitor centre entrance, on the canal swing bridge and entrance into the Black Country Living Museum. You will welcome visitors from the museum to our site and promote our offer to the visitors including the boat trips and the free exhibition. You will be the visitors first point of contact so will act as a valuable information point for the visitors.

Expectations of the role

The Guest Experience Ambassador will:

  • Be based outside our visitor centre on the swing bridge connecting our site to the site of the Black Country Living Museum or by our Historic Boats
  • Chatting to visitors and encouraging them to come into the building
  • Act as an information point for visitors
  • Informing visitors about the facilities including the free exhibition, café and boat trips
  • Be happy to be on your feet for the duration of your shift, moving between the Dudley Canal and Tunnel Trust site and the Black Country Living Museum

Useful knowledge and Skills

The Guest Experience Ambassador:

  • Will have a friendly smile
  • Is happy to approach people and give them a warm and friendly welcome
  • Is able to chat with anyone, of any age
  • Doesn’t mind being outside come rain or shine
  • Does not need to have prior knowledge of the site as we will give you training before you start

Volunteer Responsibilities

We expect all our volunteers to:

  • aim for high standards of efficiency, reliability and quality in your volunteering
  • comply with all Health and Safety procedures and instructions
  • work in partnership with other volunteers, staff and the general public
  • support, respect and adhere to our organisational policies, guidelines and management decisions – including all aspects of equal opportunities, health and safety, data protection and use of our brand
  • always consider and protect Dudley Canal and Tunnel Trust’s good reputation in your actions and conduct
  • act responsibly and within the law
  • let the Volunteer Co-ordinator know if you have any problems so that we can find a solution together

Time commitment:

Usually at least one day a week as agreed with the volunteer co-ordinator

Typically –

11am – 3pm,

Weekends and School Holidays

During Peak Season (May to September) Monday to Friday cover may also be needed

At busy time (such as holidays and events) we may ask if you are available to help out in addition to your usual day.


Day to day supervision:                 Becky Wright (operations manager)

Overall Supervision:                       Becci Cooper-Sayer (volunteer co-ordinator)


Becci Cooper Sayer: rebecca@dctt.org.uk