Pack your toolkit, you’re off to manage volunteers! @DudleyCVS #wiseupwednesdays #volmgttoolkit

I am often asked questions about good practice when involving volunteers, or for sample policies, procedures etc., so a few years ago I wrote a ‘Volunteer Management Toolkit’

toolkitVolunteer Management Toolkit

Volunteers are a wonderful resource and without their support, many organisations would struggle to provide services to local communities and the people who live in them.

The Volunteer Centre has designed a toolkit to help you look at how you manage volunteers and involve them in your organisation.  It aims to give you suggestions for things to consider when you involve volunteers and areas of good practice to include in your management of volunteers.

To help you look at issues in a structured manner, the toolkit has been broken down into 9 sections:

  • The basis for volunteer involvement
  • How the organisation resources volunteering
  • Diversity in volunteering
  • The development of volunteer roles
  • Steps taken to protect volunteers
  • Fair recruitment procedures
  • Volunteer Induction
  • Volunteer support and supervision needs
  • Recognition of volunteer contributions

The sections have been cross-referenced against the indicators for the Investing in Volunteers [IiV] Standard, a national quality standard which demonstrates that organisations have good practice in place when involving volunteers.

The toolkit also includes a resource CD of sample documents, factsheets and information to help you ensure you are following good practice measures when involving volunteers.

We want to make sure our toolkit is fit for purpose and would like to invite volunteer-involving groups across the Dudley borough to try it out and give us their feedback.  Would you be interested in finding out more? If so, please contact Eileen Fielding at Dudley CVS Volunteer Centre on

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