OPP OF THE DAY: Shopmobility Volunteer (Merry Hill) – Age UK Dudley

To deliver / assist in delivering a quality shopmobility service. Reporting to: Project Co-ordinator Location: Merry Hill Hours: At least 4 hours per week

Duties and Responsibilities:

– Welcome customers and create a relaxed and friendly atmosphere
– Complete customer bookings over the telephone and in person using both manual and electronic systems, correctly and efficiently.
– Assist customers to access information and resources requested by signposting them.
– Assist new members to complete all necessary paperwork and record ID received.
– Ensure all new members are fully aware of the range of services provided by Shopmobility.
– Input new members onto the database, mail out membership information and record in internal processes as instructed.
– Issue vehicles to customers ensuring they are suitable to their needs, where this is not the case suggest appropriate alternatives.
– Ensure customers are fully trained in the safe use of the equipment prior to leaving the premises.
– Clean vehicles on return from hire, reporting any damage or faults.
– Undertake light maintenance of equipment such as checking tyre pressures are correctly inflated and that foot and arm rests are secure.
– Undertake general administrative duties to include post, photocopying and filing as requested.
– Attend internal events, supervision and support sessions as requested.
– Adhere to relevant Age UK Dudley policies and procedures
– To wear a personal identity badge whilst volunteering


– A liking for and an empathy with older people
– Patience and understanding
– The ability to work as part of a team
– Good listening skills and an understanding of safety issues
– An understanding of the need for confidentiality
– Sense of humour
– Good timekeeping
– Reliability and trustworthiness


René Evans
Email: volunteer@ageukdudley.org.uk
Tel: 01384 356150

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.