We are often asked exactly what kind of support we can offer volunteer-involving groups, so I thought sharing a recently received testimonial would help 🙂 This feedback is from Kate Clarke, Mentor & Volunteer Co-ordinator at the Switch Project in Dudley. If you identify that this is the sort of help you need, please do get in touch and I will be happy to help 🙂
What things did Dudley CVS support you personally or your organisation with?
I had a meeting with Eileen Fielding when I first started my Volunteer Co-ordinator post in September 2014. This single meeting resulted in the following:
- Eileen explained the support available to me and the network activity in the Dudley borough.
- She gave me a copy of the Volunteer Toolkit to take away with me.
- She gave me a list of forthcoming dates for the 5 “Volunteer Management Good Practice” training sessions and even booked me onto them while I was on leave so that I wouldn’t miss out.
- Eileen also informed me of the DVON meetings and the Volunteer Recruitment Fair.
- I attended the training sessions as described above.
- Eileen has given details of our project to a number of potential volunteers who are of a high standard and a good match.
- I attended the Volunteer Recruitment Fair.
- I attended the DVON meeting.
How was that support given or what approach did our staff use?
- Face to face meeting.
- Toolkit and other training resources.
- Regular emails/updates.
- DVON meeting.
What did you like about the support?
Eileen understood that I was new to the role and the type of support I would need.
- Her response was immediate and I left our first meeting with a huge amount of information.
- Eileen is available to offer guidance and always responds promptly.
- The training she delivers is informative, varied, enjoyable and extremely useful. The resources that accompany it are great.
- The training and meetings have made me feel part of a wider network of people doing similar work to me rather than feeling isolated in the role.
- Eileen approaches everything with good humour – nothing is too much trouble.
What difference did the support make to you or your organisation? What have you been able to achieve since?
Meeting with Eileen – and the resources, training etc. she has provided since – has helped me to develop, set up and implement a volunteer recruitment, training and support programme as this was a new role for me and a new venture for our project. Since September we have recruited 4 volunteers with more in the pipeline and a thorough training programme begins for them in January 2015. I can’t believe how much progress we have made in such a short space of time and can’t comprehend what things would have been like if I hadn’t picked up the phone to arrange that first meeting with Eileen. I’m sure I would still be trying to re-invent the wheel!
Is there anything that could have been better? If so, what?
I genuinely can’t think of anything!
What four words would you use to describe the support you received from Dudley CVS?
Any other comments?
A personal and sincere thank you to Eileen, her help and support means more than she realises!