OPP OF THE DAY: Volunteer Gateway Assessor, Citizens Advice Bureau Dudley and District

Purpose of the roleCAB Dudley2
– To help provide an effective and efficient assessment of members of the public and the services required
– To help influence government and other organisations by informing them of the effect of their actions on the lives of clients

Minimum commitment: 1 day per week (2 days for 1st 5 weeks)

Main duties and responsibilities will include:
– Assessing clients’ problem(s) face to face or on the telephone using sensitive listening and questioning skills
– Identifying key information about the problem including time limits, key dates and any requirement for urgent advice or action
– Setting expectations and establishing what the client wants
– Recording information about the assessment in an accurate and timely manner
– Assessing and agreeing the appropriate next step, taking into consideration the complexity of the problem and the ability of the client
– Signposting and referring clients effectively
– Identifying and raising research & campaigns issues
– Keeping up to date by attending mandatory training and by essential reading
– Identifying discrimination
– Identifying possible safeguarding issues and highlight to the line manager
– Being aware of Health and Safety, Data Protection and Confidentiality

– A commitment to the aims and principles of Citizens Advice Dudley Borough
– A positive attitude to self-development and assessment
– Ability to work alone or as part of a team
– Excellent communication skills, both orally and in writing
– Ability to manage own time and workload effectively
– Respect for views, values and cultures that are different to their own
– Competence in using IT
– Being open and approachable
– Ability to sift through information and extract what is relevant

FOR MORE INFO OR TO APPLY please contact:

Becky Connelly
Training Supervisor
Email: becky.connelly@dudleycabx.org
Tel: 01384 814662

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