Service Delivery Team Leader @Summit_House

Summit House SupportJob Title:               Service Delivery Team Leader

Scale:                     £20253 pro-rata

Reporting to:         Senior Management Team

Hours of work:      15 hours per week – ideally over 5 days but negotiable

Holidays:               25 days annual leave (with yearly incremental rise)

Based in:               Dudley (with travel across West Midlands)



Purpose of Role

To supervise the service delivery team and ensure the smooth running of SHS services.


Main Duties 

  • To supervise and manage the service delivery team (staff and volunteers), ensuring the smooth running of the services; monitoring work and ensuring quality standards are met. This will include recruitment, staff induction, ongoing supervision and appraisal, identifying training needs and assisting in staff development
  • To ensure service delivery is conducted in a professional manner in line with current policies, procedures and related strategic documents
  • To provide resilience for the team covering service delivery when necessary
  • To produce operational reports in a timely and professional
  • To attend and/or arrange strategic and/or operational meetings as necessary
  • To maintain (and update staff on) an up to date knowledge of legislation around the areas of LGBT, Well-Being and Recovery issues relating to SHS current and potential future client groups.
  • To liaise/network with local services and other agencies to create and/or maintain care pathways
  • Develop relationships with existing or potential partners currently working in the areas of LGBT, Well-Being and Recovery to enable referrals to SHS service
  • When directed by a manager, undertake any other task appropriate to the skills and responsibilities of a Team Leader


Generic responsibilities

  • Ensure compliance with legal, ethical, regulatory and social requirements
  • Manager personal resources and own professional development
  • Engage in supervision, reviews and appraisals in line with SHS policies and procedures
  • Ensure all duties are carried out in a manner which promotes SHS equality and diversity policies
  • Promote a health and safety culture within the workplace, observe all health and safety rules and procedures and all attend training courses as required
  • Ensure essential information of a sensitive or personal nature is not disclosed to or discussed with inappropriate persons
  • All information must be maintained in accordance with the Data Protection Act
  • Undertake other activities as required
  • There will be an occasional requirement for travel
  • Unsociable hours/weekend working will be required


Person Specification Essential Desirable Assessment
Previous line Management experience Y   A/I
Able to lead a team, participating in discussions, supporting others and sharing knowledge to enhance team performance. Y   A/I
An NVQ3/4 qualification in Health or Social Care   Y A
Demonstrate an interest and understanding of the problems faced by vulnerable adults Y   A/I/E
Computer literacy in Microsoft Word, Excel, Outlook and PowerPoint and database entry skills Y   A
You will have excellent written skills and be able to demonstrate experience of developing written materials Y   A/E
You will have excellent communication and interpersonal skills, including groups facilitation and presentation skills Y   A/E
You will have the ability to plan and organise your workload and manage time effectively, and demonstrate that you are able to resolve problems in situations where there are conflicting demands and priorities Y   A/I
Demonstrate the ability to remain calm under pressure and be able to deal with difficult situations in a calm, effective, professional and respectful manner Y   A/I
Able to challenge negative attitudes and misinformation in a constructive and respectful way. Y   A/I
Ability to work on own initiative Y   A/I

Assessed by: A = Application Form; I = Interview; E = Exercise

Key relationships

Include: Service users, Staff and volunteers, External agencies, Members of the public



Gaynor Brooke
Head of Operations/Deputy CEO
Summit House Support Ltd
Brindley House, North Street
Dudley        DY2 7DT

Tel:   01384 243220



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