OPP OF THE DAY: Volunteer Mentor, Sova

The role of a Sova volunteer mentor is to build a goal focused relationship with a service user; sova-logo-homeaiming to support them to achieve measurable outcomes. Mentors are usually matched to a service user according to a variety of considerations such as skills or interests. The mentor will usually be involved at all stages from referral, including an initial meet where a personal action plan is agreed, regular meetings and reviews and a final exit meeting. The role has an element of responsibility to report regularly on all meetings and contact as outlined by the project.
More details are available in the Key Responsibilities section about the types of activities required to carry out the role of a mentor. Additionally, the Training section outlines what training is provided to mentors to enable them to carry out their role.

Equality and diversity
At Sova we strive to reflect the people and communities we exist to support in the make-up
of our staff and volunteer teams. The benefits to Sova of diversity are clear. By recruiting our staff and volunteers from the widest possible pool we believe we will find the most talented people, who are best placed to understand and empathise with the people we support.
Sova is determined to lead by example. All of our staff and volunteers will be given an equal chance to develop and progress and enjoy equal treatment and reward.

Selection Criteria
As part of the recruitment process prospective volunteers will be assessed against a number of criteria, which help to determine suitability for a particular role. These criteria will be assessed at various stages of the recruitment process, including application form, 1st interview, training and 2nd interview.

Recruitment process
The recruitment process in becoming a Sova volunteer mentor involves:
– Application
– Short listing
– 1st Interview
– Training
– 2nd Interview
– Satisfactory DBS disclosure
– Satisfactory references
– Volunteer registration process
– ID Card Issued

Each stage is fully assessed and if you do not pass a stage your application will not be pursued.

Full DBS will be provided free of charge. Cetain offences against vulnerable children or adults may preclude the opportunity to volunteer. All applicants must be over the age of 18.

– Meet with service users, as directed by the project, (with project staff and or/any referring agency and then independently once confident)
– Create a positive relationship between themselves and the service user
– Contribute to the development and implementation of the service user’s personal action plan
– Assist and advise the service user in developing skills and appropriate attitudes that will assist them in achieving the goals in their personal action plan
– Encourage and motivate the service user to: make positive changes and encourage their personal development (In liaison with the project, the referring agency and the service user concerned)
– Encourage service users to make positive use of local resources
– Maintain principles of confidentiality, especially in relation to the service user, the project and any referring agency
– Operate at all times within the Health and Safety, Safeguarding and Equal Opportunities policies of Sova and any relevant referring agency
– Complete all paperwork per meeting and attend supervision meetings as directed by the project
– Attend service user and review meetings as required
– Participate in providing feedback to SPACE (Sova participation and continuing engagement)
– Willingness to attend additional training
– Work independently and be able to work on own initiative; such as arranging client meetings, contacting them in-between mentoring sessions, information gathering and communicating directly with other organisations working with the client

Individuals applying to become a Sova volunteer mentor will be required to demonstrate ability in the following areas:


– Understanding the role of volunteers
– Reliability and commitment
– Honesty
– Declaration of criminal record
– Ability to hold confidential information

Personal approach
– Motivation to volunteer
– Self awareness
– Ability to accept failure
– Ability to give support
– Confidence and ability to deal with difficult situations
– Understanding personal boundaries

– Perceptions, assumptions and attitudes regarding crime and offenders
– Ability to work in a non-discriminatory way
– Respect for other people’s point of view

– Effective listener
– Appropriate non-verbal communication
– Adequate verbal communication
– Perceptive

FOR MORE INFO OR TO APPLY please contact:

Imran Rasool
Volunteer Coordinator
Tel: 0121 643 7400
Email: Metro@sova.org.uk

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