OPP OF THE DAY: Information & Advice Volunteer, Age UK Dudley

Purpose of Role:age uk dudley
To provide help and assistance to I. & A. and Trading Officers.

Reporting to: Paul Surman – Trading Manager
Location: Bird Cage Walk, Dudley

Duties and Responsibilities:
– Meet and Greet customers
– Answer the telephone
– Identify customer requirements (what do they want / who do they need to see)
– Manage any queue should the situation arise
– Process Bus Pass Applications
– Hand out Information and Advice Fact Sheets
– Hand out Insurance Leaflets (working within FSA limitations)
– Update Information and Advice Fact Sheets
– Make appointments for Pensions Service
– General administration duties (applying labels, postage stamps, leaflet stamping etc.)
– To adhere to the policies and practices of Age Concern Dudley
– To agree to a Criminal Records Bureau check
– To wear a personal identity badge whilst volunteering
– Insurance Renewals

A basic knowledge of I.T. (e.g. MS Word / Excel is desirable for this role as is the ability to access the Internet for updating fact sheets. However, training will be provided where necessary

Travelling expenses will be reimbursed at the agreed volunteer mileage rate, or bus fare on production of receipts.

Lunch (if volunteering over lunchtime period)

Person Specification:
– A liking for and an empathy with older people
– Friendly attitude, confident and outgoing
– Patience and understanding
– The ability to work as part of a team
– An understanding of the need for confidentiality
– Good timekeeping
– Reliability and trustworthiness

FOR MORE INFO OR TO APPLY please contact:

René Evans
Tel: 01384 356150

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