OPP OF THE DAY: Helpline Volunteer, Deafblind UK

Do you want to increase your admin or customer service skills? Then we have the perfect volunteering opportunity for you…

We are looking for enthusiastic volunteers who want to support our members and join our friendly team of staff and volunteers. In this role, you will be assisting with the incoming calls, text and emails coming into the National Helpline. Our members get in touch for a whole host of reasons – no day is the same! Some knowledge or experience of sight and or hearing loss would be an advantage in this particular role and confidence in speaking with people of all ages and backgrounds over the phone.

Duties would be varied ranging from dealing with basic incoming contact and referring any complex issues to our Membership Services team, updating our information library or carrying out research to support our work helping those with sight and hearing loss. You’ll receive full one to one training and gain a range of new skills and the confidence to use them. Although this is a remote role, there will always be a member of the team available to support you in your role.

We are looking for volunteers who would be available to support us in a slot between 9.00am – 5.00pm Monday to Thursday and until 4.00pm on a Friday

Volunteering is a great way of improving you own skills and supporting others – why not join the team and make a difference to real people’s lives……

Location: home based.

Minimum 3 month commitment.

The role will suit people who …

• Are confident on the telephone
• Be able to communicate in a text and email.
• Are able to show empathy and understanding.
• Are self motivated with the ability to work on own initiative.
• Have Basic admin and good IT skills.
• Are open minded and non judgemental.
• Are patient and willing to listen to people who may be going through a difficult time.
• Aged 18 and over
• Based in the UK
• Has access to the internet and a device to complete Deafblind UK online volunteer training. This will take approximately 2-3 hours.
• Are able to commit to the role for at least three months

FOR MORE INFO OR TO APPLY please contact:

Vanessa Bradley
vanessa.bradley@deafblind.org.uk

OPP OF THE DAY: Telephone Befriender, Deafblind UK

Deafblind UK members have combined sight and hearing loss and many live alone with few family and friends around them.

Could you help support our members who would like to stay in contact over the telephone and receive a weekly call from a friendly volunteer?

Making a regular call or sending an email or letter to one of our members could make a huge difference right now. So many of them live alone and having the opportunity to speak to another person can be of huge benefit to their general wellbeing.

How can you help…

We are looking for confident, chatty and friendly individuals who can hold a good conversation with our member over the phone. You could be chatting about similar interests or learning about each others lives. Whatever the conversation you’ll be making a positive difference.

Something as simple as phone call could brighten up our members’ week!

You don’t need to be local to the member and you don’t need experience to become one of our chatty volunteers. You just need to be comfortable talking over the phone, engaging, able to instigate conversations and commit to regular weekly calls. Some knowledge or experience of sight and or hearing loss would be an advantage in this particular role and confidence in speaking with people of all ages and backgrounds.

Location: home based.

This role requires a regular commitment of 1 hour approx. each week.

Minimum commitment of 3 months.

The role will suit people who are…
• Willing to share their own personal interests with member
• Have a genuine interest in others and getting to know them
• Someone with a good understanding of confidentiality
• Non-judgemental and empathic, and have the ability to listen
• Aged 18 and over
• Based in the UK
• Has access to the internet and a device to complete Deafblind UK online volunteer training. This will take approximately 2-3 hours.
• Are able to commit to the role for at least three months

FOR MORE INFO OR TO APPLY please contact:

Vanessa Bradley
vanessa.bradley@deafblind.org.uk