Healthwatch Dudley is recruiting!

Healthwatch Dudley is looking for an enthusiastic, skilled and motivated person to join our busy team

Information and Administration Officer

Do you know someone… who is professional, calm and understanding with an ability to process and manage complex information? We are looking for someone who can give high quality administrative support, while acting as the first point of contact for our busy team.

Our new team member will have empathy to deal with health and social care related enquiries from members of the public, the skills to maintain tracking databases and produce evaluation and monitoring reports. They will also be an able communicator with a good understanding of health and social care issues.

37 hours per week – starting salary: £17,333

Post initially funded until March 31st 2016

Closing date: 12pm, Monday 10th November 2014

Interview date: Friday 21st November 2014

If you know someone who you think might be interested in this opportunity, we would love them to get in touch.

Information packs and application forms can be downloaded from: http://healthwatchdudley.co.uk/jobs/

For more information or to obtain an application pack in alternative formats, please contact the team on 01384 267427 or email: joinus@healthwatchdudley.co.uk

Christmas is coming and Dudley CVS is running its annual Operation Santa toy appeal!

We are proud to once again run our very successful Operation Santa  toy appeal. Each year we try to reach as many disadvantaged children and young people across Dudley borough, and rely entirely on the generosity of local businesses and warm-hearted individuals from across the borough. This is a local appeal for local children!

The more donations we get, the more children and young people we can reach.  Please feel free to share our appeal poster with friends, colleagues, family and anyone you think may be able to help:  operation santa 2014 flyer

This year we have a shiny new MyDonate page, where people who don’t have time to go shopping can donate money instead. With £40 in donations so far, this is really popular.

You can keep up-to-date on the donations total and everything we’re up to on our blog or via our Facebook page. Why not join in the fun and help us make this year the best appeal ever!

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Dudley Self Management Programme require a Volunteer Tutor

Description:Self Management

To become a volunteer tutor you must have completed the 6 week programme as a participant and recognise the value of self management. As a tutor you will deliver the chronic disease self management programme also known as the Expert Patients Programme (EPP) and its derivatives. Through your own experience of living with a long term condition you will share key management skills and support other living with a condition to make healthy behaviour changes to improve the quality of life. As a tutor you will develop skills in group management, communication and presentation skills among many others.

Duties and responsibilities in addition to those listed above:

- Have a long term health condition (LTC)/ or be a carer of someone with a LTC
– To have completed a 6 week EPP or one of its derivatives and found it to be positive and beneficial
– To successfully complete the 4 day tutor training course
– Deliver 2 courses a year for 3 years
– Successfully pass 2 assessments in practice
– Adhere to the course quality assurance by delivering the course in a structured manner as prescribed in the course manual
– Effectively oversee a group of participants and the challenges generated by the course content
– Effectively role model during the course sessions to assist participants in making healthier choices
– Motivated to help others and listen to their concerns
– Encourage participants to complete evaluation forms of completion of a course
– Provide information for participant resource table acquired from accredited and reliable organisations
– Assist in recruitment of volunteer by raising awareness of volunteering opportunities within the programme
– Understanding and belief in self management
– Can facilitate rather than dominate

All volunteers must adhere to the following:

- Over 18 years of age
– Effective communication skills and interpersonal skills
– Patient, friendly, genuine and approachable
– Reliable, good time keeping
– The ability to accept and build on feedback from others
– Adaptable to working with different people
– Basic numeracy and literacy skills
– Committed to equal opportunities and values diversity
– Able to use own initiative
– Encouraging and motivational
– Work in partnership with other volunteer tutors
– Smart in appearance
– Maintain confidentiality and uphold data protection of personal details
– Give feedback to Self Management Programme suggesting good practice and improvements
– Willingness to travel within the Dudley borough
– Complete records as required
– Submit expense sheet in a timely manner, providing receipts for purpose of reimbursement of expenses (i.e. car parkin, itemised telephone bill, mileage)
– Adhere at all times to the Volunteer Policy and Volunteer Handbook
– Carry out the voluntary role under the supervision of the Self Management Programme Manager and Co-ordinator.
– Attend regular support and supervision sessions. Meeting with Volunteer Co-ordinator

FOR MORE INFO OR TO APPLY please contact:

Sarah Westwood
Self Management Programme Co-ordinator
Telephone: 01384 816437
Email: Sarah.Westwood@dudley.gov.uk
Website: dudleyselfmanagement.org

Dudley Self Management Programme require a Volunteer Driver

Description:Self Management

To become a volunteer driver you must have your own car, insurance which covers your voluntary duties and a keen interest n self-management and helping other people.

You will help us by dropping off course resources and equipment to approximately 6 different community venues every 6 weeks, setting up rooms for the group and getting to know the volunteers tutors.

Duties and Responsibilities in addition to those already listed:

- Attend office of public health, 8th floor falcon house, or other designated bases to collect course resources (equipment and materials)
– Deliver course resources to the course venues within the Dudley borough.
– Liaise with the volunteer tutors and venue proprietors to ensure that the training room is set up appropriately for the facilitation of the course
– Set up the training room when necessary, arranging chairs, tables, flipchart stands etc.
– Good timekeeping Ensuring resources are delivered and collected the agreed time
– Give reasonable notice if you are unable to carry out your duties so alternative arrangements can be made.
– Use your own transport

All volunteers must adhere to the following:

- Over 18 years of age
– Effective communication skills and interpersonal skills
– Patient, friendly, genuine and approachable
– Reliable, good time keeping
– The ability to accept and build on feedback from others
– Adaptable to working with different people
– Basic numeracy and literacy skills
– Committed to equal opportunities and values diversity
– Able to use own initiative
– Encouraging and motivational
– Work in partnership with other volunteer tutors
– Smart in appearance
– Maintain confidentiality and uphold data protection of personal details
– Give feedback to Self Management Programme suggesting good practice and improvements
– Willingness to travel within the Dudley borough
– Complete records as required
– Submit expense sheet in a timely manner, providing receipts for purpose of reimbursement of expenses (i.e. car parkin, itemised telephone bill, mileage)
– Adhere at all times to the Volunteer Policy and Volunteer Handbook
– Carry out the voluntary role under the supervision of the Self Management Programme Manager and Co-ordinator.
– Attend regular support and supervision sessions. Meeting with Volunteer Co-ordinator

FOR MORE INFO OR TO APPLY please contact:

Sarah Westwood
Self Management Programme Co-ordinator
Telephone: 01384 816437
Email: Sarah.Westwood@dudley.gov.uk
Website: dudleyselfmanagement.org

Xmas collections for Barnardos – Volunteers needed PLEASE!

Please note this isn’t a made up story, this actually happened to a little boy in the Dudley area.
I really hope that you feel moved to help children like Dominic to have a better future.
Please contact me for more information on how you can help.

Alison Knott, Barnardos Community Fundraising Volunteer Manager (West Midlands)
(T) 01584 841 632, alison.knott@barnardos.org.uk

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Dudley Self Management Programme require a Volunteer Assessor

Description:Self Management
To become a volunteer assessor you must be an accredited tutor and have mentored a newly trained tutor on a number of courses.
You will conduct assessments (for non-accredited self-management tutors) and monitoring (for accredited tutors visits to assess the standard of delivery, and work within the stepping stones to qualify framework. For more information on SS2Q please follow the link to the following website: http://qismet.org.uk/certifications/ss2q-certifcation/.

Duties and Responsibilities in addition to those already listed:

- Be an accredited and experienced tutor, including mentoring newly qualified tutors
– Conduct a minimum of 4 assessments per year for a minimum of 3 years
– Responsible assessing the quality of delivery
– Provide clear and concise assessment feedback
– Responsible for accrediting and monitoring deliverers line with SS2Q
– Return complete written assessment feedback within 10 days from assessment visit.
– Ability to build on feedback – as quality of assessment paperwork will be monitored on a quarterly basis to ensure that standards are maintained. Any concerns raised will be followed up with the individual assessor.
– To be custodians of the Stanford licence agreement and UK training and support framework
– Represent the values and principles of lay self-management
– Assist manager and lead trainers with the running of supervision days for tutors if necessary
– Support organisations to develop high quality lay led self-management programmes
– To be responsible for ensuring that they keep abreast of current issues in relation to self-management
– Support the process for increasing capacity to deliver lay led self-management

All volunteers must adhere to the following:

- Over 18 years of age
– Effective communication skills and interpersonal skills
– Patient, friendly, genuine and approachable
– Reliable, good time keeping
– The ability to accept and build on feedback from others
– Adaptable to working with different people
– Basic numeracy and literacy skills
– Committed to equal opportunities and values diversity
– Able to use own initiative
– Encouraging and motivational
– Work in partnership with other volunteer tutors
– Smart in appearance
– Maintain confidentiality and uphold data protection of personal details
– Give feedback to Self Management Programme suggesting good practice and improvements
– Willingness to travel within the Dudley borough
– Complete records as required
– Submit expense sheet in a timely manner, providing receipts for purpose of reimbursement of expenses (i.e. car parkin, itemised telephone bill, mileage)
– Adhere at all times to the Volunteer Policy and Volunteer Handbook
– Carry out the voluntary role under the supervision of the Self Management Programme Manager and Co-ordinator.
– Attend regular support and supervision sessions. Meeting with Volunteer Co-ordinator

FOR MORE INFO OR TO APPLY please contact:

Sarah Westwood
Self Management Programme Co-ordinator
Telephone: 01384 816437
Email: Sarah.Westwood@dudley.gov.uk
Website: dudleyselfmanagement.org

Selection and Screening of Volunteers

selectingPre-Selection 

Depending on the nature of your organisation, information, application forms etc can either be sent beforehand, or the interviewer can complete application/registration forms during the interview.   Some organisations may require that informal and formal interviews take place.  Other pre-selection ideas may include regular open days, videos, slide shows, presentations or tours of your premises.  Why not consider involving existing volunteers when new volunteers come along to your organisation?  Perhaps they could take part in any events and chat to prospective volunteers about their voluntary experience.

It is recommended as good practice, from a health & safety and lone working point of view, that there should always be two interviewers, rather than interviewing a potential volunteer alone.

Who will deal with enquiries? 

It is always best to ensure that any members of staff or volunteers who may be taking enquiries from potential volunteers, have adequate information about the voluntary roles available and note any relevant information down, to enable information to be sent on to the applicants.

Application Forms

Application forms should be simple, easy to read and understand.  Keep them as brief as possible, as lengthy forms can deter potential volunteers who do not feel comfortable with writing and may not have English as their first language.  If you are unsure about what to include in application forms, it may be helpful to contact another organisation or ask your local Volunteer Centre to source sample forms for you.

Before the Interview

  • Respond quickly to a volunteer’s request for an interview.
  • Send out information about the organisation.
  • Give the volunteer a reasonable amount of notice of the appointment, in case they have to arrange a lift or arrange time off work.
  • Be as flexible as possible about time, date, venue e.g. does the volunteer have a disability which may make it difficult for them to climb stairs, or needs wheelchair access.
  • Give clear directions to the interview venue; it may be helpful to include a map.

for more guidance, why not read our Guidelines on Managing Volunteers