OPP OF THE DAY: Information & Advice Volunteer, Age UK Dudley

Purpose of Role:age uk dudley
To provide help and assistance to I. & A. and Trading Officers.

Reporting to: Paul Surman – Trading Manager
Location: Bird Cage Walk, Dudley

Duties and Responsibilities:
– Meet and Greet customers
– Answer the telephone
– Identify customer requirements (what do they want / who do they need to see)
– Manage any queue should the situation arise
– Process Bus Pass Applications
– Hand out Information and Advice Fact Sheets
– Hand out Insurance Leaflets (working within FSA limitations)
– Update Information and Advice Fact Sheets
– Make appointments for Pensions Service
– General administration duties (applying labels, postage stamps, leaflet stamping etc.)
– To adhere to the policies and practices of Age Concern Dudley
– To agree to a Criminal Records Bureau check
– To wear a personal identity badge whilst volunteering
– Insurance Renewals

A basic knowledge of I.T. (e.g. MS Word / Excel is desirable for this role as is the ability to access the Internet for updating fact sheets. However, training will be provided where necessary

Travelling expenses will be reimbursed at the agreed volunteer mileage rate, or bus fare on production of receipts.

Lunch (if volunteering over lunchtime period)

Person Specification:
– A liking for and an empathy with older people
– Friendly attitude, confident and outgoing
– Patience and understanding
– The ability to work as part of a team
– An understanding of the need for confidentiality
– Good timekeeping
– Reliability and trustworthiness

FOR MORE INFO OR TO APPLY please contact:

René Evans
Tel: 01384 356150

Volunteer recruitment fair at Kinver Edge and the Rock Houses Thursday 9th July, 11am – 4pm @NTKinver


Kinver Edge den - credit Emma WallLooking for your next adventure?

Come to our volunteer recruitment fair to find out how you can put years of skills and experience towards our cause, or try your hand at something brand new.

Whether you love to share stories, want to get your hands dirty, bring history to life for our younger visitors or really enjoy making the perfect cuppa – we’ll find a place for you.
These volunteers all love what they do, so why not join the kinver edge volunteer toastvolunteer team at Kinver Edge?

There’s a great variety of roles here, and you can learn about them all at our recruitment fair. Staff will be on hand to explain the training we can offer you to get you started, and you can meet our existing volunteers to find out from them what it’s like to be part of the team.

tea roomHelen Selkirk, Community Engagement Officer says ‘For many of our volunteers, what they love about spending time with us is making connections – with the history of the Rock Houses, with our visitors, the incredible landscape, and the other volunteers. Meeting us at the Recruitment Fair is a great way to make that first connection, and see where volunteering could take you.’

marianKinver Edge and the Rock Houses are supported by the work of over 100 volunteers, but we still need more . If you are interested in how you can be part of the care for this unique place, please do come along to meet us on Thursday 9th July. If you are unable to make the date, but still want to find out more, get in touch on kinveredge@nationaltrust.org.uk or call us on 01384 872553.

Did you know?

Last year the Rock Houses welcomed over 19,000 visitors. 2017 will mark the centenary of the National Trust’s management of this unique place.

Kinver Edge is a SSSI area of heath and woodland, an important habitat for a number of reptile, moth and bird species.

The National Trust looks after more than 250,000 hectares of countryside, 710 miles of coastline and hundreds of historic places across England, Wales and Northern Ireland. For more information and ideas for great value family days out go to:http://www.nationaltrust.org.uk/


OPP OF THE DAY: Charity Shop (Brierley Hill), Age UK Dudley

Purpose of Role:age uk dudley
To help with the day to day running of the Charity Shop, raising funds to support
services for older people in the Dudley Borough.

Reporting to: Shop Managers
Location: 5 Maple Row, Mill Street, Brierley Hill, DY5 2RH
Hours: The shop will be open Monday to Saturday 9.30am – 4.00pm.
We would like volunteers to ideally work mornings or afternoons
one session per week.

Duties and Responsibilities:
– To serve customers and record purchases on the cash register
– To work with staff and other volunteers to sort, steam, hang, ticket and size
donated clothing for sale in the shop
– To help keep the shop clean.
– To assist with shop displays.
– Provide information leaflets and signpost any enquiries for Age UK Dudley
– Comply with Age UK Dudley relevant Policies and Procedures
– Wear personal identity badge whilst volunteering
– Represent the professional standards of the charity

– An interest in the shop, and an enthusiasm for raising money through its work.
– The ability to work as part of a team.
– A flexible approach
– Able to provide a friendly, high quality service to customers
– The ability to work as part of a team
– Basic numeracy
– A sense of humour
– An understanding of the need for confidentiality
– Good timekeeping
– Reliability and trustworthiness
– A willingness to undertake training required for role

FOR MORE INFO OR TO APPLY please contact:

René Evans
Tel: 01384 356150
Email: volunteer@ageukdudley.org.uk

OPP OF THE DAY: Relief Volunteers, Halesowen Project for the Elderly

We could not run our service without volunteers and there are times when we need volunteers to hot mealhelp out to cover holidays, sickness etc.

This versatile role involves waiting on clients who wish to order refreshments. The volunteer takes the order, prepares the refreshments in the kitchen and presents the meal or snack to the client, collecting payment and registering the amount in the till. The volunteer is also responsible for clearing the table after the client’s departure.

Good customer service/food preparation skills.

FOR MORE INFO OR TO APPLY please contact:

Jill Nicholls
Tel: 01384 395823
Email: nicholls470@btinternet.com

OPP OF THE DAY: Rehab Support Volunteer, Headway Black Country

COMMITMENT: Minimum 2.5 hours a week for six monthsHeadway Black Country
RESPONSIBLE TO: Day Services & Volunteer Co-ordinator
ROLE SUMMARY: Working alongside staff you will provide support to
clients in a group setting and on an individual basis as well as assisting staff to deliver rehabilitation sessions.
LOCATION: Martin Hill Street, Dudley or West Midlands House, Willenhall.

Main tasks and responsibilities:
1. To work alongside staff and be part of delivering rehabilitation sessions to clients both in a group setting and individually.
2. To help staff set up before, and tidy up after each session.
3. To support clients in completing activities, prompting, guiding and encouraging them.
4. To observe clients and provide feedback to staff on their activities and progress.
5. To help with making and serving refreshments.
6. To support clients with their eating or drinking.
7. To drive clients to and from locations as part of their activities (if you are willing and able).
8. To comply with any reasonable instruction given by a member of staff as part of the day-to-day running of Headway.
9. To participate in regular supervision with the Day Services & Volunteer Co-ordinator.
10. To comply with Headway Black Country’s policies and procedures. This includes presenting yourself in a professional manner, maintaining client confidentiality and
working in a way that keeps Headway a safe and healthy environment.

FOR MORE INFO OR TO APPLY please contact:

Ben Newton
Tel: 01384 869961
Email: ben@headwayblackcountry.co.uk
Website: www.headwayblackcountry.com