Clinks’ Directory of Offender Services has now been updated

clinksMany thanks to those of you who have updated your Directory of Offender Services entry in the last few months. Over 800 entries have been updated in this time, ensuring that the Directory remains a vital resource for locating rehabilitation services across England and Wales.

If your organisation is no longer included in the Directory, please follow these instructions to reinstate your entry, or email

Remember, you can use the Directory to find information about over 800 organisations working with offenders and their families. Find services that meet your needs, and filter results by location, type of work, target group and more.


Click here to search the directory


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© Clinks, 2015

Registered office: Tavis House, 1-6 Tavistock Square, London WC1H 9NA

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I Turned Her Loose

Originally posted on volunteerplaintalk:

3d_buildings_and_floor_plans_8_165343I was turning the pages of an actual newspaper when I came across a picture of a former volunteer, Simone. I touched the grainy picture with my forefinger as though able to connect through ink and wood pulp. Simone had that look on her face, one of fierce determination and intent concentration. “I will make a difference, I will.”
She was actually referred to me by another organization who honestly did not know what to do with her. “Can you take her?” they asked. “We can’t provide her what she needs for the things she wants to do.” I love a challenge so I welcomed Simone. At first, her gravely voice kept me from focusing on her arresting blue eyes and I struggled to hear the things she said. Slender, in her mid eighties, Simone was as easily dismissible as a leaf that alights on a hurried walk down a…

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OPP OF THE DAY: Business Support Volunteer, DACHS

Business Support Volunteer will be supporting the customer service function within our specific service areas. They will be working alongside experienced members of the business support teams, as well as other colleagues within Access & Prevention Service.

Pleasant and confident customer services manner. Willingness to engage with members of the public and staff members.
Basic administrative skills to include ability to operate photocopier and compile information packs ready for posting/distribution.
Taking initial phone calls from members of the public and staff members and ability to take messages and deal with messages appropriately, so a confident and pleasant telephone manner would be desirable.
Meet and greet and deal with any members of the community, service users and/or their carers in any of the designated sites.
Empathy and basic understanding of the services we provide within Adult Services.


Dale Pickin
Administration Officer
Dudley CVS
Tel: 01384 573381

The two most important words in a Volunteer Manager’s Vocabulary! #volunteersweek

volunteers colourVolunteers Week is an important time in the volunteer manager’s calendar, but the  principles of  this week should run throughout your volunteer programme, interwoven with your day-to-day activities.

Let’s get thinking now about how you can show your volunteers you appreciate them, which in turn will lead to your volunteers staying with you as they will feel happy and valued. Retention is a talent volunteer managers need to cultivate!

I run regular information sessions in various volunteer management topics, including recruiting and retaining volunteers, and the list below includes some secrets for success from these sessions, willingly shared by people who manage volunteers:


  • Make your volunteers feel included, valued
  • Thank them! Pampering/events
  • Pay expenses where possible
  • Support them
  • Give them opportunity to progress if wanted
  • Respect them
  • Group volunteer meetings
  • Have just enough to do, not too much
  • Include in Christmas meals
  • Ask them for ideas
  • Be aware of friction between volunteers
  • Publicising their achievements – newsletter, newspapers
  • Other support available if you’re not there!
  • Being approachable/available
  • Respect them


Do you manage volunteers? We offer FREE Volunteer Management training

I have just set dates for my next round of Volunteer Management Training modules and these are FREE for any volunteer-involving group in the area.  The dates are as follows:

  • Friday 1st May, 9 – 1     VOLUNTEERS AND THE LAW
  • Friday 22nd May, 9-12   SUPPORTING YOUR VOLUNTEERS

for more info about the session content, please visit our Training page and drop me an email if you would like to book to

Building Better Opportunities – EU Funding

Originally posted on Dudley CVS blog:

I am pleased to share some information with you on a series of events we are co-hosting with Simon Hall from the Black Country Consortium. These events will help you to learn more about the funding opportunities that will become available through European funding in the future.

The Big Lottery Fund is making available £220M against a similar figure from the European Social Fund (ESF). These funds are available to support communities and people most in need with the following priority areas:

  1. Targeted community support
  2. Digital and financial inclusion
  3. Troubled families/families in focus
  4. Employment support for the over 25s

Funding will be delivered through Local Enterprise Partnerships (LEPs) paying particular attention to the above local priorities. Examples of work that could qualify for support are:

  • Improving employability for the most disadvantaged
  • Helping those with multiple and complex needs
  • Improving financial literacy

The briefing will outline both the ESF/Big Lottery priorities…

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OPP OF THE DAY: British Heart Foundation Shop Halesowen

Volunteer Ebay AssistantBritish-Heart-Foundation
If you love eBay and are interested in unusual items this could be the role for you.

The role involves identifying collectable, antique or trend items; researching potential eBay items and submitting to the online team.

Volunteer Donated Stock Generator
If you enjoy a challenge and are confident talking to people and have a positive and enthusiastic attitude this could be the role for you.

The role involves contacting local business for end of line stock, sourcing potential new stock donors and helping the manager with stock sourcing.

Volunteer Community Driver
If you enjoy getting out and about and meeting people this could be the role for you, helping to collect donations in the local community. Volunteer drivers use their own vehicles for which expenses are reimbursed.

The role involves picking up donations in the local area, working with the manager to arrange suitable days and times, promoting our free gift pick up service and building links in the local community.

Volunteer Accessories Assistant
If you love fashion and accessories then this could be the role for you.

The role involves sorting, selecting and pricing bags, shoes and jewellery for sale. You will use the price and merchandising guide to create attractive displays on the sales floor.

Volunteer Bric a Brac Assistant
If you have an interest in antiques and unusual items, you could use your knowledge to sort & select items for sale.

The role involves selecting and pricing Bric a Brac using the price guides; identifying valuable items and merchandising the items in an attractive way following our display guidelines.

Volunteer Music & Entertainment Assistant
Are you interested in music, film and games then this could be the role for you.

The role involves sorting and selecting items for sale , pricing items using the price guide and displaying the stock in the department following the merchandising guidelines.

Volunteer Book Assistant
If you have a love of books and understand different book types and categories then this could be the role for you.

The role involves sorting and selecting books for sale, pricing items using the price guide and displaying the books to the merchandising guidelines.

Volunteer Stock Room Assistant
If you have an eye for detail and enjoy working in a busy environment then this could be the role for you.

The role involves helping to sort , tag and steam garments ready for the sales floor and keeping the stock room tidy and organised.

Volunteer Sales Floor Assistant
If you enjoy talking to people and can provide great customer service this could be the role for you.

The role involves helping customers on the sales floor; promoting the Gift Aid scheme to donators; assisting on the sales floor; putting out stock and keeping the sales floor looking great.

Volunteer Cash Desk Assistant
If you enjoy talking to people and providing great customer service this could be the role for you.
The role involves completing till transactions accurately; talking to customers and promoting add on sales such as badges & raffle tickets. Promoting our stock requirements and the Gift Aid scheme to donators is an important part of working at the cash desk.

Volunteering can help you to gain valuable work experience, meet people, make new friends and develop your skills.

Your time helps raise vital funds to beat heart disease.

FOR MORE INFO OR TO APPLY please contact:

Emma Thomas
Tel: 0121 585 0748