Can your volunteers say this about you? @KarenJones64

I absolutely loved this blog post from Karen Jones at Volunteer Centre, Dorset and had to share.

Isn’t this what engaging volunteers is all about? Helping them grow and develop?  You should be proud if you’ve helped a volunteer develop skills, confidence and a belief in themselves, empowering them to move on to other things.  This volunteer’s viewpoint is really powerful and I think you will enjoy reading it.

can you

Community Volunteer Co-ordinator – Fixed term appointment for 2 years

hospice job logos






Dudley Macmillan Specialist Care at Home Team

30 hours / week 

Up to £14,764 p.a. depending upon experience

Based at Mary Stevens Hospice

This post provides an exciting opportunity to work as part of the Macmillan Specialist Care at Home Team to shape and develop a new Community Volunteers service in Dudley.

The Community Volunteers scheme will provide non clinical support; mainly of a practical nature and in their own homes, to patients and their families living with life limiting illness.

The Community Volunteer Co-ordinator will develop and promote opportunities for volunteer support and will ensure that Community volunteers are adequately trained and supported to meet the needs of patients and their families.

The successful candidate will have experience of community engagement/development and knowledge of the health and social care sector.  Experience of assessment of needs of patients and families and awareness of issues facing those with a life limiting illness are also requirements. Previous experience of recruiting and managing volunteers is desirable.

Closing Date: 15/08/2014

For further information please contact Claire Towns Head of Nursing 01384 443010

Revised version of employer supported volunteering quality standard now launched

iiv for employersNCVO has recently launched a revised version of the Investing in Volunteers for Employers (IiVE) quality standard.

IiVE is unique in being the only UK award to recognise an organisation’s commitment to best practice in employer supported volunteering (ESV).

Working towards the standard provides organisations with an opportunity to benchmark and accredit their ESV scheme, giving them the confidence that their staff are volunteering within a well-managed programme.

Past achievers of IiVE include: Barclays, BBC, Durham University, Microsoft UK and Yorkshire Water.

For more information please contact Michael Scott at, or visit the website at


Meet the volunteers who are making Dudley borough a safer place to live, work and visit. #dva14

Safe & Sound Award 2013

The Safe and Sound Partnership is made up of organisations which are all committed to making Dudley borough a safe place to live, work and visit.  We simply could not do this without the fantastic support that we receive from our local communities and dedicated volunteers.

We had joint winners this year as the Panel couldn’t choose between these two outstanding nominations!

Ian Macaulay + Dudley Witness Service Volunteers

KGP_8075Ian Macaulay

truly is an active citizen, determined to make the area he lives in a safer place to be!  For 8 years Ian has patrolled the Foxdale Estate, often late at night, discouraging and challenging anti-social activity.  He has campaigned tirelessly for a Neighbourhood Watch to be implemented on the estate and has also set up a residents group on Facebook, which allows neighbours to keep in touch and up-to-date on any issues that may concern them.

Ian is also a volunteer Director supporting estate management and ground maintenance for the area.

His nominator said:

“Ian works tirelessly to encourage community spirit and cohesion on the estate.  He has made the estate a better, cleaner and more pleasant place to live.”

Dudley Witness Service Volunteers

have been running for over 20 years. They support vulnerable and intimidated victims, and witnesses as they go through court proceedings.  The volunteers have supported hundreds of victims, including vulnerable adults and children, who have found the support provided to them to be extremely valuable.

The support they provide can help victims and witnesses restore their faith in the British justice system and the volunteer team often receive thanks for their hard work, from court staff and other agencies, as well as the people they have supported.

Their nominator said:

“Dudley Witness Service volunteer team carry out such amazing work and have acquired so much knowledge and experience over the years.  Their contributions are extremely important in helping victims and witnesses to find strength and move on from their ordeals.”

Loving the posts about rewarding and recognising volunteers? Why not sign up to this year’s Award blog to keep yourself up-to-date. Visit and click on the link to Follow.  We’ll be sharing lots of news about the Awards including: previous year’s winners, how the nominations are going and every single volunteer/group who’s nominated will be recognised on our Roll of Honour.  Why not join us in the lead-up to this amazing annual event?  We will also be sharing photos from the Awards Ceremony straight after the event, so sign up to be the first to see them.

Notes from our latest funding workshop: Developing your community facility

Dudley CVS Volunteer Centre:

Thanks so much for sharing this. Sure my groups will find it really helpful.

Originally posted on Dudley CVS blog:

Dudley CVS has always worked to broker relationships between funders and the groups we support, through working with big and small funders on their programmes and helping to promote them, searching for funders for our groups and supporting them with applications and bringing funders together with groups at regular ‘meet the funder’ events.  But last week, we ran a ‘meet the funder’ event with a difference, focussing on a theme which is becoming ever more popular in Dudley – developing community facilities and asset transfer.

In this post, you’ll find details of the event and the presentations that funders and others gave.

View original 357 more words

Hornets Nest JFC require a Boys Mini Soccer Assistant

Initially on Saturday mornings between 9am-11am we require volunteers to assist in the delivery of coaching to boys aged between 5 and 8 years old.Hornets Nest

Some admin work but mostly just filling out and checking forms. This is minimal. The venue will be outdoors until September and then indoor until April.
Suitable sports clothing and footwear would be required.
Existing CRB check would be good but we will pay for an FA CRB check which is essential.

No criminal convictions, as there is an enhanced CRB check involved it would be pointless for any one to come forward with any past conviction that would be picked up on this.

Skills required:

Patience, pleasant demeanour, willingness to learn and develop skills required to coach young people. No qualifications required. Of course a love of football and previous playing experience would be positive, but not essential.

FOR MORE INFO OR TO APPLY please contact:

Stuart Betts
Development Officer
Tel: 07964 888589

Appreciation – Communication – Inclusion – Purpose – X-citement and Zumba – the secrets to what volunteers really want!

a-zYou’ve got your volunteers, so how do you hang onto them. I’ve got an A-Z of what Volunteers Want, compiled from volunteer managers just like yourselves, so why not have a browse. It’s quite often simple things that make a huge difference. Below I’ve also included the full article from the original blog post. Enjoy

Where did it all go wrong?

[Karice Baker-Quow - IVO]

Sometimes relationships between volunteers and charities break down...
It was all so beautiful in the beginning; the initial phone call was full of hope and enthusiasm, you both laughed and there was lovely rapport.  E-mails were exchanged and then the meeting.  You were both nervous at first, but you eventually fell in to comfortable conversation.  It felt so right and your relationship just took off…
But that was then.  Now all you have left are your memories.  Remember the days when you’d get a call if things had changed?  Or when s/he’d make an effort to be there at all of your important occasions?  Now you’re lucky if you receive a call at all and you can’t even remember the last time s/he bothered to attend anything.
Yes, the volunteer/volunteer manager relationship can fall apart so easily with one party (the volunteer manager in this case) wondering where it all went wrong and what s/he could have done differently.  Where once you were full of confidence, now you’re scared to let another volunteer in to your office for fear of history repeating itself.  

So what happened?

They Disappeared
The most common cause of a volunteer/volunteer manager break-up is that the volunteer just stopped showing up.  When they first started, they’d call to let you know if they were going to be late or couldn’t make it in at all, but over time the phone calls – and their attendance just stopped.  It’s worth making a phone call yourself to make sure everything’s alright and if you get no joy there, perhaps send a letter explaining that you haven’t seen them for a while and you hope they are alright.  Chances are they’ll reply but if time passes and you’ve still heard nothing it’s safe to assume that the relationship is over.
They changed
Another issue might be that you’re once jovial volunteer is now stroppy, refusing to participate in new things, snapping at people around them and is generally not a nice person to be around anymore.  People go through peaks and troughs in their lives and the truth is you have no idea what could be going on for this person.  Arrange a meeting to discuss their change of attitude with them and give them the opportunity to discuss with you what’s bugging them.  If they’d prefer not to discuss it then let them know that you’re around if they change their mind and ask if there’s anything you can do to help them in the meantime.  Sometimes just the offer of help is enough to change someone’s mood, but if they become aggressive or refuse to accept that there is a problem you may want to consider taking a break from each other for a while.
They craved drama
Some people love the ‘he said/she said’ game.  They’ll flutter from one person to the next, gossiping and bitching leaving tears, anger and groups of unimpressed staff and volunteers in their wake. It’s not nice so it’s best to nip it in the bud ASAP.  The most important thing to remember is not to get drawn in!  It doesn’t matter what may or may not have been said about you personally, you’re not a teenager so don’t engage, be professional!  Meet with your volunteer and explain that this kind of behaviour will not be tolerated within the organisation and refer to the organisations Policies and Procedures if necessary.  If the behaviour continues, you may have to accept the fact that your volunteer loves drama more that they love volunteering so you may have to ask them to exit the scene.
The magic’s gone
After a few weeks or months volunteering with your organisation your volunteer may have realised somewhere along the line that this isn’t actually what they want to do.  Don’t take it personally, it’s just one of those things.  Exit interviews are a great way to really understand why the volunteer wants to leave and to see if there’s anything you as a manager or the organisation as a whole could have done differently.  Chances are the volunteer is just ready to move on but whatever the reason, use it as a learning opportunity. 
They cheated on you
Your volunteer may have found a part-time job or another volunteering opportunity in addition to yours.  They might be tired as a result and realise that they can’t devote as much time to you as they had in the past.  Come on now, you both knew that the chances of this being a long-term relationship were thin.  Don’t be bitter, wish them luck in their new endeavour and let them know that you appreciate the time you spent together.
Help is at hand
There are plenty of resources for volunteer managers looking for help.
  1. Here on the ivo platform there is a Volunteer Managers Group full of people like you: post a question and you’ll be sure to get some useful tips and advice from others that have been there and done it; ivo is evolving and relaunching this year as a dedicated global platform just for volunteer and social action leaders – so watch this space!
  2. Volunteer Management Movement: is a national self help network of people that work with or involve volunteers – they provide a wide range of help and advice including events and publications – watch out for their Thoughtful Thursday #ttvolmgrs Twitter chat every, er, Thursday…
  3. Get some training: managing volunteers can be tricky and not just anyone can do it well; if you want to be the best at what you do you might benefit from some structured learning to help you develop – check out the ILM Certificate of Volunteer Management
  4. Association of Volunteer Managers: as it says on the tin, the leading UK professional body that represents and supports people that lead volunteers in the not for profit sector
  5. UKVPM: this informal Yahoo group has been around for well over ten years, packed full volunteer management peeps sharing the latest developments, trends and gossip in the sector and a really useful source of information