OPP OF THE DAY: Administration and Customer Service Volunteer, @TheWayYouthZone

Our story began back in 2012 when Wolverhampton City Council in partnership with local business people saw the Onside Youth Zone model in other towns and cities and as a result wanted to give the young people of Wolverhampton access to a Youth Zone, and the benefits it can bring for the whole community. Championed by successful entrepreneur, Steve Morgan OBE and with additional backing from the Morgan Foundation, The Queen’s Trust and St James’s Place Foundation, this once-in-a-lifetime project is now set to become a reality for the city’s young people from early 2016.

Our Youth Zone will be inspirational, sending a clear message that the young people of Wolverhampton matter as soon as they enter. The Way will offer young people the best-in-class facilities and opportunities to access a range of activities. The Way is more than just a name, it is a brand that reflects the values our new Youth Zone will represent. We have worked very closely with young people from the city to understand what they want to get out of the Youth Zone and how they think it should be perceived by the whole community. As a result we have created a brand for The Way with young people that will uphold our values of being unique, providing opportunity, supportive, welcoming and diverse.

Every day the Youth Zone will make a difference to the lives of young people. We will be open 7 nights a week for children and young people aged 8 – 19.

This role would support the front house of team in welcoming visitors and young people, answering phones, booking young people onto computer systems, taking payments and dealing with new members. This role is to support staff members and help with the smooth operation of a very busy section of the Youth Zone, which will always be the first line of enquiry for young people, visitors and telephone enquiries.

All our volunteers for this role need to be 21 and over. This role is especially important during the evening and we would ideally prefer at least 3 hours of support at our busiest times of the evening.
Commitment to this role is essential.

– To provide front of house, customer service and administration support for the Youth Zone.
– To be friendly, courteous and provide excellent levels of customer service to all visitors
– To have a basic understanding of processing all relevant paperwork and transactions from customers at the Youth Zone
– To have an excellent phone manner and be the first point of contact for many children, young people, parents, professionals and volunteers.
– To provide support to the senior administration manager and work within a team.
– To be reliable, honest and personable at all times and behave in a professional manner
– To maintain contact with line manager and inform them of any issues and problems you may come across
– To promote and safeguard the welfare of children and young people at all times
– Represent The Way Youth Zone positively and effectively in all dealings with internal colleagues, and external partners
– Comply with all policies and procedures, with particular reference to safeguarding, codes of conduct health and safety and equality and diversity
– Ability to identify and challenge discrimination and discriminatory behaviour, taking appropriate action as necessary

The most important thing for this role is a positive attitude and cheerful personality. You also need to be confident and outgoing, to believe in children and young people’s abilities, and be inspiring and enthusiastic.  It would also be advantageous if you had previous experience within this role.

For this role, good communication skills are so crucial with a lively can do attitude. You need to have the ability to develop positive working relationships with young people and fellow workers.

This can be a very challenging role, where you will be working with children and young people who may be going through some tough times. You need to have the confidence and resilience to understand their needs and build positive relations, gain trust, listen and engage with them. You need a genuine passion for working with young people and be able to plan and adapt everything you do.

You must be a creative person who can think on their feet and most importantly be an excellent role model.

You need to have an enhance DBS check for this role and we will provide this for you.

A willingness to work unsocial hours during evenings and weekends is required.

The ability and willingness to travel to events in the City and beyond.

FOR MORE INFO OR TO APPLY please contact:

Andrew Walker
Tel: 01902 319434
Email: andrew.walker@thewayyouthzone.org
Website: www.thewayyouthzone.org/


OPP OF THE DAY: Support Volunteer, The Samaritans

We do not employ any staff to run our Branch, so if you have a particular set of skills or you want Samaritnasto support us, but not sure if being a listening volunteer is for you, then perhaps you could help us in other areas such as the following:

– Fundraising
– Maintenance
– Publicity and events
– Committee secretary

The time commitment varies depending on the tasks undertaken and training about Samaritans’ principles, which they are bound by, and mentoring is provided

Our training is second to none, professionally designed and delivered. Your learning doesn’t end at Initial Training, all volunteers complete a minimum of 5 hours on-going training each year with opportunities to attend Regional training and conferences. You can learn skills that will enhance many other areas of your life, meet new people and make new friends – many people say volunteering with Samaritans has given them the confidence they needed to make other changes to their lives. Between ourselves Samaritans are a talkative bunch! We also have Branch meetings, an AGM, fund-raising events and a Christmas Party. Brierley Hill Samaritans is run entirely by volunteers and has a Director with Deputy Directors heading teams, which cover the many and varied tasks of running a busy branch. You can learn additional skills by joining one of these teams following successful completion of your probationary period.

FOR MORE INFO OR TO APPLY please contact:

Pam Preston
Email: brierleyhillsamaritans@yahoo.co.uk
Website: www.samaritans.org/branches/samaritans-brierley-hill-branch

OPP OF THE DAY: Helpline/Listening Volunteers, The Samaritans

Volunteers are required to offer emotional support to people experiencing personal crisis and are Samaritnasin danger of taking their own lives.  Support offered by telephone, visit or letter.

– Listening volunteers, offer confidential support to our callers who may be distressed, despairing or have feelings of suicide, by ‘phone, text, e-mail or face-to-face.
– Listening volunteers have to be aged 18 or over, complete a DBS check and attend training where they will learn how to apply effective listening skills, how to question gently and encourage people to share how they are truly feeling. They do not offer advice or counselling but do give callers an opportunity to discuss their concerns, safe in the knowledge that we will not judge them and anything they say remains confidential.
– Volunteers always work with another volunteer within a supported structure and typically each volunteer will do one duty each week, usually lasting between three to four hours. As Samaritans offers a round the clock service, these duties are available during the day, weekends, evenings and nights. Data and experience indicate that late evening and night times are when our callers need us the most.
– No specific qualifications are needed as we offer extensive training and mentoring to ensure volunteers are able to take on the role.
– Volunteers may claim expenses, including travel.

Volunteer must be 18 or over.

Good communication skills, sympathetic, good listener.

FOR MORE INFO OR TO APPLY please contact:

Pam Preston
Email: brierleyhillsamaritans@yahoo.co.uk
Website: www.samaritans.org/branches/samaritans-brierley-hill-branch

Black Country Consortium – The Black Country Awards are open for nominations!

Black Country Consortiumlogo_blcak_country

Do you know of, or have you been involved in, an amazing project, person or group who you think really deserves the opportunity to be celebrated??

Our Sport and Physical Activity Awards are now open! Working with our media partner, the Express & Star, we want to celebrate the best of the Black Country. The award categories are:

Sportsperson of the Year (age 19 and over)
Disabled Sportsperson of the Year (open age)
Young Sportsperson of the Year (age 18 and under)
Community Club of the Year
Community Coach of the Year
Community Project of the Year
Newcomer of the Year (age 18 and under, and based on 18 months achievements)
School of the Year
Business in Sport
Unsung Hero

The link to the website to download nomination forms is: http://www.blackcountrybeactive.co.uk/get-involved/sport-and-physical-activity-awards/how-to-nominate.  The criteria for each category is on each nomination form.

Closing date is 10th September.

If you have any questions just give me a shout.

James Connolly
Economic Development Co-Ordinator
tel : 01384 471161

Black Country Consortium Ltd

The Deckhouse
Waterfront West
Dudley Road
Brierley Hill
Tel : (0)845 8 151515

Why we volunteer in hospice care …

Originally posted on Hospice Volunteering:

Yesterday, I had a meeting with one of my coaching clients shortly after my afternoon hospice shift. Though I’d taken a little time to debrief with the wonderful volunteer who was replacing me, still the losses of the preceding week and my conversations with the current residents were still fresh in my mind (and my heart). After I’d shared with my client that it had been a bit of a rugged shift, she asked me this question: “Do you volunteer there because you know that you are helping other people? Or do you get something out of it for yourself?”

I suspect most of us have been asked this question at some point. And certainly I’ve asked it of other volunteers in my research. My own answer is always the same: “I get an enormous amount from this work. I suspect I get more than I give.” My client, however…

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