Two Strikes and You’re Out

Eileen:

Something to think about if you need to cancel an arrangement with your volunteers. Make them feel valued and ensure you let them know, or if you can’t, that someone else gets in touch with them!

Originally posted on volunteerplaintalk:

imagesI’ve been attending a weekly six part volunteer orientation at a local organization with a friend. Last Monday we arrived at the appropriate office a little before the 6:30pm start time. We were attending part five of the six parts and feeling pretty good about being on the home stretch. “See,” my friend said, “you actually have made it this far and after tonight, we only have one more session to go. Yay!”
Yes, I’ll admit it, I conjured up every excuse I’m sure volunteers have devised when faced with coming to my training sessions. “I’m tired, the season finale of the Big Bang Theory or Finding Bigfoot is on, the weather is bad, no one will miss me, why did I sign up anyway, or I don’t feel good and it’s too far to go.” Excuses aside, I went.
But, when we arrived, we noticed the other new volunteers…

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OPP OF THE DAY: Volunteer Retail Supervisor (Walsall), Accord Housing Association

Description:accord
– Greeting customers who enter the shop
– Be involved in stock control and management
– Assisting shoppers to find the goods and products they are looking for
– Being responsible for processing cash and card payments
– Stocking shelves with merchandise
– Answering queries from customers
– Reporting discrepancies and problems to the supervisor
– Giving advice and guidance on product selection to customers
– Balancing cash registers with receipts
– Dealing with customer refunds
– Ensuring the store is clean and tidy at all times
– Responsible dealing with customer complaints
– Attaching price tags to merchandise on the shop floor
– Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
– Receiving and storing the delivery of stock
– Keeping up to date with special promotions and putting up displays
– Banking the days takings in accordance with the cash handling procedure
– Maintaining contact with the re-use coordinator to maintain stock levels and to book in deliveries
– Day to day supervision of furniture retail assistants

Skills:
– Good communication skills
– Some supervisory experience would be helpful
– Respectful
– Organisational skills
– Works well in diverse communities
– Enthusiastic
– Likes helping people
– Reliable
– Trustworthy
– Wants to learn new skills

FOR MORE INFO OR TO APPLY please contact:

Irene Casserley
Tel: 0121 500 2044
Email: irene.casserley@accordgroup.org.uk
Website: www.accordgroup.org.uk

OPP OF THE DAY – Floating Support Assistant (Walsall), Accord Housing Association

Description:accord
Support and assist Specialist PA’s and PA’s with daily tasks and visits in regards to the following tasks:
– Attend visits with PA’s
– Support and encourage customers with maintaining their home
– Support and encourage customers with maintaining their tenancy
– Support and encourage customers to budget and maintain finances
– Support and encourage customers to maintain their personal hygiene
– Support and encourage customers to maintain their health

This role requires a DBS check and two references.

Skills:
– Reliable
– Trustworthy
– Honest
– Non-judgemental
– Flexible
– Caring
– Have good time keeping skills
– Good written and verbal skills
– Good people skills
– Good team player

Volunteers will be passionate about supporting a range of people and have patience and understanding.

FOR MORE INFO OR TO APPLY please contact:

Irene Casserley
Tel: 0121 500 2044
Email: irene.casserley@accordgroup.org.uk
Website: www.accordgroup.org.uk

OPP OF THE DAY: Volunteer Retail Assistant (Walsall), Accord Housing Association

Description:accord
– Greeting customers who enter the shop and answering their queries
– Assisting shoppers to find the goods and products they are looking for
– Being responsible for processing cash and card payments
– Reporting discrepancies and problems to the supervisor
– Giving advice and guidance on product selection to customers
– Balancing cash registers with receipts
– Ensuring the store is clean and tidy at all times
– Attaching price tags to merchandise on the shop floor
– Responsible for security within the store and being on the look-out for shoplifters and fraudulent credit cards etc.
– Receiving and storing the delivery of stock, and preparing sold items for delivery
– Keeping up to date with special promotions and putting up displays

This role requires two references.

Skills:
– Friendly
– Chatty
– Good communication skills
– Helpful
– Respectful
– Organisational skills
– Works well in diverse communities
– Enthusiastic
– Likes helping people
– Reliable
– Trustworthy
– Wants to learn new skills

FOR MORE INFO OR TO APPLY please contact:

Irene Casserley
Tel: 0121 500 2044
Email: irene.casserley@accordgroup.org.uk
Website: www.accordgroup.org.uk

OPP OF THE DAY: Volunteer Reception Administration Older Persons Service (Wolverhampton), Accord Housing Association

Description:accord
– Greeting visitors to the scheme, signposting them and offering advice
– Answering the phone and transferring calls or taking messages
– Dealing with contractors who are here to carry out repairs
– Filing and archiving

Skills:
General office experience and a knowledge of computers.
Good communicator and telephone manner.
Ability to work as part of a team.

FOR MORE INFO OR TO APPLY please contact:

Irene Casserley
Tel: 0121 500 2044
Email:
Website: www.accordgroup.org.uk

Small Charities Week Big Advice Day activities – Social Media Surgery @SCWeek2015

Social Media Surgery jointly hosted with Halas Homes – Tuesday 16th June – Halesowen, 10am-12noon

Social Media Surgeries are completely free advice sessions for community and voluntary groups, clubs and societies.

 

Would you like to know how to use blogs, video clips, photo sharing sites, Facebook, Twitter or other free web tools to help your group?

 

Do you want to use the web to communicate, campaign or collaborate online? We can help you do it easily and for free.

 

Come and meet people who understand all about social media and how you can get the most out of it. You might have specific questions that you’d like to ask, or you might just like a general introduction to what’s available. You don’t need any previous knowledge to take part, and there won’t be any lectures. We’ll talk to you one-to-one, listen to what you need and explain things clearly.

 

The event will be held at Coffee Cups, 31 Thornhill Road, Halesowen, B63 1AU. To learn more and to register a place for this event, please visit: http://socialmediasurgery.com/surgeries/halesowen

OPP OF THE DAY: Walsall Extra Care Activities Volunteer in older persons service, Accord Housing Association

Description:accord
Assisting with in-house activities, offering support to service users and enable participation and assisting with external outings supporting service users to access community facilities. Escorting to appointments.

This role requires a DBS check and two references.

Skills:
Outgoing, friendly and patient.
Interested in supporting the customers to do actitvities of their choice.
Good listening and communication skills.
Happy to work as a team and assist in organising internal and external activities and outings.

FOR MORE INFO OR TO APPLY please contact:

Irene Casserley
Tel: 0121 500 2044
Email: irene.casserley@accordgroup.org.uk
Website: www.accordgroup.org.uk